Join Our Team

Are you someone who thrives on connection, organization, and helping others? We are looking for an Office Assistant to support our clinic’s daily operations and serve as a welcoming point of contact for our patients. This part time position plays an important role in keeping our clinic running smoothly and ensuring patients feel valued and supported every step of the way. This role is in person at our clinic in the Willow Glen neighborhood of San Jose.

Compensation
$24 per hour
Paid hourly for all scheduled shifts

Responsibilities

Patient Communication and Follow Up

• Answer patient inquiries through phone, text, and email
• Follow up on new patient questions, intake forms, scheduling needs, and provider requests
• Use text communication to improve response rates and keep communication moving
• Document all communication clearly and accurately in Charm, our EHR system

Scheduling and Intake Support

• Schedule visits based on provider availability and clinic guidelines
• Monitor intake forms, send reminders, and flag concerns when needed
• Keep the Front Office Coordinator informed if anything falls outside your scope

Administrative and Operational Support

• Manage daily tasks in Charm
• Prepare patient test kits for in clinic pickup or shipment
• Assist with mailing supplements and preparing patient materials
• Support credit card collection and basic payment tasks
• Help with light cleaning and maintaining clinic organization

Team Collaboration

• Work closely with the admin team to keep communication seamless
• Follow clear protocols for patient follow up and scheduling
• Use shared tools to track tasks
• Escalate urgent issues to the Office Coordinator
• Share feedback and ideas to improve workflow

Schedule

• 15 to 16 hours per week
• 3 to 4 days per week
• Primary coverage Tuesday through Thursday
• Typical shifts 9 AM to 2 PM or 9 AM to 3 PM
• Early morning coverage as needed

Qualifications

• Strong written and verbal communication skills
• Detail oriented and organized
• Comfortable managing multiple tasks and shifting priorities
• Ability to follow established workflows
• Experience with EHR systems preferred, Charm experience is a plus
• Positive, patient focused attitude with a professional demeanor

Why Join Us

Naturopathic Family Health is a welcoming and compassionate clinic serving the Willow Glen community. If you enjoy helping others, staying organized, and being part of a positive and supportive team, we would love to hear from you.